Quick overview
Creating an account on KuCoin is straightforward: register with an email or phone number, verify your identity if you plan to trade larger amounts, enable 2FA for security, and set up account recovery options. Use strong passwords and a dedicated authenticator app.
How to create an account
- Go to the official KuCoin website and click Sign Up. Always confirm you are on the legitimate site — check the domain and the SSL padlock.
- Choose to register with an email address or a phone number. Enter a valid address/number and create a strong password (12+ characters, mix of letters, numbers, symbols).
- Enter a referral code if you have one, accept the Terms of Service and Privacy Policy, then click
Register. - Verify your email or phone: KuCoin will send a verification code. Enter that code on the registration page to complete sign-up.
- Optional but recommended: complete identity verification (KYC) to raise withdrawal limits and enable fiat on/off ramps.
Identity verification (KYC)
If you choose to verify your identity, you will typically be asked for a government ID, a selfie, and proof of address. KYC speeds up fiat deposits/withdrawals and improves account safety. Follow on-screen tips and upload clear, legible documents.
- Upload high-resolution images, avoid glare or blur.
- Ensure document details match your registered name and address.
- Verification times vary; check the account dashboard for status updates.
Two-Factor Authentication (2FA)
2FA protects your account from unauthorized access. Use an authenticator app (Google Authenticator, Authy) rather than SMS when possible.
- Install an authenticator app and scan the QR code provided by KuCoin.
- Save the recovery key/backup code somewhere safe — this is needed if you lose access to your phone.
- Test your 2FA by logging out and back in to confirm codes work.
Logging in — common steps & problems
To log in, enter your registered email/phone and password, then complete the 2FA challenge (if enabled). If you encounter issues, try the checklist below.
- Ensure Caps Lock is off and there are no accidental spaces when typing your password.
- Clear the browser cache or try a private/incognito window to avoid cached errors.
- If your 2FA device is lost, use your saved backup codes or follow KuCoin’s 2FA recovery process.
Password reset & account recovery
If you forget your password, click Forgot password on the login page. You will receive a reset link via your registered email or SMS.
- Follow the link promptly — reset links often expire (usually within a short window).
- After resetting, log in and update your 2FA settings as needed.
- If you cannot access the registered email or phone, contact KuCoin Support and prepare to verify identity.
Security best practices
Never share your password or 2FA codes. Beware of phishing emails and fake support channels. Always verify URLs and enable withdrawal whitelists where available.
When to contact support
Contact support if you suspect unauthorized access, can’t recover 2FA, lose access to your email/phone, or notice suspicious activity. Prepare account details and timestamped screenshots when possible to speed up verification.
FAQ
- How long does verification take?
- Verification can take from a few minutes to several days depending on volume and document quality.
- Can I use SMS 2FA?
- Yes, but an authenticator app is more secure. If you use SMS, consider adding an authenticator later.
- What if I don’t receive the verification code?
- Check spam folders for emails, ensure your phone has signal for SMS, and request a new code after a short wait.